Shipping policy

# Shipping Policy

Thank you for visiting and shopping at HOUSE OF DVL. Below you will find the terms and conditions that constitute our Shipping Policy.

1. Production Time vs. Shipping Time
Because we operate on a Print on Demand model, our fulfillment process is divided into two parts:
* **Production Time:** Every item is custom-printed just for you after you place your order. Production typically takes **5 to 10 business days** before your package is handed over to the courier.
* **Shipping Time:** Once your order has been printed and packaged, it will be shipped out. Shipping times vary depending on your destination country (see estimates below).

2. Estimated Shipping Times

We work with global printing partners via Printify to route your order to the nearest facility, keeping shipping times and carbon emissions as low as possible.

* **Domestic Belgium:** 2 - 5 business days
* **Europe:** 4 - 9 business days
* **United States / Canada:** 5 - 10 business days
* **Rest of the World:** 10 - 20 business days

*Please note: These are estimated delivery times. Delays can occasionally occur due to customs processing, regional holidays, or severe weather conditions.*

3. Shipping Rates
Shipping charges for your order will be calculated and clearly displayed at checkout. 
* Depending on your location and the items ordered, we may offer flat-rate shipping or free shipping on orders over a certain amount.

4. Shipment Confirmation & Order Tracking
You will receive a **Shipment Confirmation email** containing your tracking number(s) once your order has been dispatched. The tracking number will become active and scannable within 24 to 48 hours. If your order contains multiple different products, they may arrive in separate packages at different times because they are produced at different printing facilities.

5. Customs, Duties, and Taxes
HOUSE OF DVL is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, VAT, etc.).

6. Incorrect Address & Unclaimed Packages
Please double-check your shipping address during checkout. 
* If a package cannot be delivered due to an incorrect or incomplete address provided by the customer, or if the package remains unclaimed at a local pick-up point and is returned to the printer, the customer will be responsible for the additional shipping costs to have the item resent.
* Print on Demand items sent back due to address errors cannot be automatically refunded.

7. Lost or Damaged Packages
If your product arrives damaged or gets permanently lost in transit, please contact us immediately at **Info@houseofdvl.com** within 30 days of the delivery date. Please include clear digital photos of the damaged product and packaging so we can arrange a free replacement order for you through our printing network.